IP Office Essential Edition
The IP Office Essential Edition is the foundation upon which to build your IP Office solution. Providing the necessary call handling and routing functionality for IP Office, Essential Edition helps ensure small businesses have the communications tools they need to operate effectively and efficiently including caller ID, dial-by-name, automated attendants, conferencing, voicemail, and more.

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IP Office Preferred Edition
IP Office Preferred Edition delivers intelligent communications capabilities that enable staff to collaborate easily and respond quickly to customers and colleagues. With Preferred Edition, businesses can use communications to establish a competitive edge – through intelligent call routing, sophisticated messaging –and call handling and application integration.

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IP Office Advanced Edition
IP Office Advanced Edition enables growing businesses to take advantage of Avaya’s industry-leading contact center expertise. For small to medium businesses that want to differentiate themselves through exceptional customer service, Advanced Edition provides customer service reps and their supervisors with the tools to effectively handle call volumes and gather and report valuable customer intelligence to help increase sales and agent productivity.

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IP Office Conferencing
Avaya IP Office comes with two built-in 64-party conference bridges to help small businesses collaborate seamlessly and cost-effectively. Businesses currently spending on conference calls with a service provider can reduce or eliminate those costs entirely. IP Office Conferencing employs easy-to-use conference control features to help keep people connected and making decisions faster.

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IP Office Customer Service
Whether a business has a traditional call center or simply people who answer phones, valuable data in customer calls can help improve customers’ experiences anad agent productivity. Real time access to information and customizable reports help agents spend more time building relationships and enhancing overall customer satisfaction.

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IP Office Messaging
IP Office Messaging applications do much more than simply answer calls when employees aren’t at their desks. Messaging applications like voicemail, email, unified messaging, interactive voice response, and network messaging help ensure businesses effectively interact with customers and colleagues to keep operations running smoothly.

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IP Office Mobile Worker
For staff who are often out of the office, but don’t require a laptop, IP Office Mobile Worker (available with IP Office Preferred Edition) keeps them readily accessible. Wherever they’re working – with clients, between stores/locations, down the hall, in the warehouse, or on the road – Mobile Worker turns any phone (cell or home phone, for instance) into an extension of their office phone, with many of the call handling features available in the office.

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IP Office Power User
The ultimate in communications accessibility, IP Office Power User enables executives and managers to be as productive as possible in virtually any circumstances. Whether in the office, down the hall, at home, or on the road, Power User lets key personnel always be responsive to customers and colleagues. Capabilities include one number access, control calls from any phone, email text-to-speech, unified messaging, and more.

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IP Office Receptionist
IP Office Receptionist is a powerful application that allows a single operator to manage calls for single site offices and even multiple locations on an easy-to-use PC interface. With visual access to everyone’s phone status – who’s busy, on the phone, away from their desk – receptionists can route calls quickly and accurately to ensure prompt and professional handling of all calls.

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IP Office Teleworker
IP Office Teleworker provides small businesses with powerful communications tools to enable home and remote workers to be just as accessible and responsive as employees who work in the office.

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3810 and 3910 Wireless Telephones
The Avaya 3810 and 3910 Wireless Telephones deliver the quality, features and flexibility that will simplify your day-to-day operations by leveraging the power and reliability of your existing communications system.

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Avaya one-X Deskphone Value Edition IP Telephones 1600 Series
Avaya one-X Deskphone Value Edition is a new, value-priced family of deskphones designed to meet basic communication needs in a low-cost package with the quality and reliability you expect from Avaya. The one-X Deskphone Value Edition family consists of 3 IP telephones that are designed for the same user profiles as the top-of-the-line one-X Deskphone Edition – 9600 Series, thus offering a feature-set and price-point alternative.

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4600 Series IP Telephones
Avaya 4600 series IP telephones are designed for organizations that want the benefits of converged communications. These H.323 IP telephones connect directly to your office LAN, simplifying your communications infrastructure. With the 4600 series telephones, remote employees can access the full set of features while working outside the office location.

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5400 Series Digital Telephones
Avaya 5400 series digital telephones deliver advanced productivity-boosting features, including a large display, key labeling and a 100-entry call log. They are designed to be a cost effective choice for any business or contact center using IP Office.

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5600 Series IP Telephones
Avaya 5600 series IP telephones are designed for organizations using IP Office that want a cost-effective way to enjoy the benefits of converged communications. These H.323 IP telephones connect directly to your office LAN, simplifying your communications infrastructure. With the 5600 series telephones, remote employees can access the full set of features while working outside the office location.

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VPNremote™ Software for Avaya 4600 Series IP Telephones
VPNremote software for Avaya 4600 Series IP Telephones is a software enhancement allowing Avaya IP Telephones to be used remotely with any broadband internet connection. With built in encryption for secure communications, Avaya VPNremote for 4600 Series IP Telephones enables Teleworkers, Home Contact Center Agents and Disaster Recovery Personnel to enjoy the benefits of their Avaya IP Telephone from home or other remote locations.

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IP Office Contact Store
Many businesses record interactions with customers, suppliers and other third parties. These interactions include enormous amounts of valuable information and insight that, if made easily available to the right people in your business, can help you improve the service you offer to your customers while improving operational efficiency and business effectiveness. IP Office ContactStore, available through VoiceMail Pro Call Recording, provides the ability to search and replay your valuable recorded interactions.

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Avaya IP DECT Solution
The Avaya IP DECT solution delivers secure, scalable and reliable high-quality voice communications to organizations ranging from small business to large enterprises. It leverages Digital Enhanced Cordless Telecommunications (DECT), a proven communications technology pioneered in Europe and recently approved for use DECT is ideal for secure, high-quality, high-density voice communications.

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